Operations • Analytics • Supply Chain • Technology

Turning complex operations into measurable results.

I’m Ricardo Avalos, an Amazon operations leader with 5+ years of experience combining people leadership, process improvement, analytics, and technical problem-solving.

Explore My Work Download Master Resume
Ricardoavalos14@icloud.com • (309) 716-0588 • LinkedIn

About

Leadership grounded in data and continuous improvement.

My career has been built in fast-paced, high-volume environments where safety, quality, productivity, and customer commitments must all move together. At Amazon, I have led teams, analyzed operational metrics, improved workflows, and partnered with Software Development Engineers, IT, RME, Central Flow, and business stakeholders.

I also bring a technical foundation in Excel, SQL, Python, Java, front-end development, and cybersecurity. My goal is to apply this combination of leadership and technical thinking to solve meaningful business problems.

Data-DrivenCustomer FocusedProcess OrientedPeople First

Experience

A track record of measurable operational impact.

Amazon

Area Manager I

  • Lead inbound operations processing 15,000–30,000 units per shift while balancing safety, quality, productivity, and customer expectations.
  • Analyze KPIs and labor plans, contributing to a 16% increase in stow productivity.
  • Reduced dock-to-stock cycle time by 20% through workflow optimization and standardized procedures.
  • Partner with SDEs, IT, RME, and Central Flow to improve systems and operational performance.
  • Train and mentor 50+ associates while reinforcing accountability and continuous improvement.

Amazon

Process Assistant

  • Collaborated with Software Development Engineers to troubleshoot internal tools, reducing drive dwell time by 22%.
  • Performed deep-dive analysis to improve package routing accuracy and reduce operational defects.
  • Created standardized inbound templates that increased unload productivity by 57 units per hour.
  • Helped reduce One Flow defects from 8% to 3% and Problem Solve backlog from 12% to 2–3%.
  • Led onboarding and technical training for Process Assistants and Shift Coordinators.

Boot Barn

Sales Associate

  • Supported customer service, merchandising, product placement, and inventory organization.
  • Used sales trends and customer feedback to support merchandise decisions.

Skills

A cross-functional toolkit.

📊

Data & Analytics

Excel, Pivot Tables, VLOOKUP/XLOOKUP, SQL, KPI reporting, dashboards, root cause analysis, data visualization.

📦

Operations & Supply Chain

Inbound operations, inventory flow, labor planning, workflow optimization, quality, safety, and continuous improvement.

💻

Technical

Python, Java, HTML5, CSS3, JavaScript, Git, GitHub, VS Code, Microsoft Office.

🛡️

Cybersecurity

IAM, RBAC, ABAC, Zero Trust, Defense in Depth, MFA, risk assessment, threat modeling, and SIEM concepts.

🧭

Program Leadership

Stakeholder management, change leadership, project coordination, technical documentation, training, and execution.

🌎

Languages

English and Spanish, with experience communicating across diverse teams and working styles.

Projects

Selected technical and analytical work.

AnalyticsExcel

Amazon Operations Analytics

Analyzed quality defects, robotics lane utilization, workflow bottlenecks, and KPIs using Pivot Tables to support operational improvements.

  • KPI reporting
  • Root cause analysis
  • Workflow optimization
DevelopmentPython

Text Adventure Game

Built a dictionary-driven adventure game featuring room navigation, inventory tracking, input validation, and win/loss logic.

  • Functions
  • Dictionaries
  • Conditional logic
DevelopmentJava

Pet Boarding Management System

Designed an object-oriented application for pet check-in, kennel assignment, business logic, and user interaction.

  • OOP
  • Encapsulation
  • Input handling
CybersecurityRisk

Enterprise Risk Assessment

Evaluated a simulated data breach and recommended RBAC, MFA, encryption, separation of duties, and Defense in Depth.

  • CIA triad
  • Risk mitigation
  • Security architecture
CybersecurityIAM

Healthcare Security Framework

Designed IAM, Zero Trust, SIEM, CIS Controls, access control, and security awareness recommendations for a healthcare environment.

  • IAM
  • Zero Trust
  • CIS Controls
CybersecurityDefense

Mobile & Endpoint Security Strategy

Assessed encryption, mobile device management, phishing risk, Bluetooth threats, and AI-assisted threat detection.

  • MDM
  • Encryption
  • Threat analysis

Credentials

Training and certifications.

Certificate

Cybersecurity

Southern New Hampshire University

Certificate

Front-End Web Development

Kenzie Academy

Application Materials

Download a role-specific resume.

Master Resume Data Analyst Supply Chain Operations Manager Technical Program Manager Cybersecurity

Contact

Let’s build something meaningful.

I’m open to opportunities in operations management, supply chain, analytics, technical program management, and cybersecurity.

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